Frequently Asked Questions

General FAQ

• Where can I find my nearest Wolf Designs dealer?

  To find your nearest Wolf Designs dealer, please contact Customer Service toll-free at 1.866.289.9653 or 1.310-473-0012, Monday thru Friday 7:30 AM PST to 4:30 PM PST.

• How long has Wolf Designs been in business?

  177 years.

• Where are the products made?

  All our products are manufactured in our private facility in China.

• Who do I contact for warranty claims?

   Please contact Customer Service toll-free at 866.289.9653, Monday thru Friday 7:30 AM PST to 4:30 PM PST.

• Who do I contact for extra cuffs or an AC power adapter?

  Extra cuffs and AC power adapters are available for purchase here. If you should need assistance in determining which cuff or power adapter is suitable for your watch winder please contact Customer Service toll free at 866.289.9653, Monday thru Friday 7:30AM PST- 4:30PM PST.

• What is Lusterloc™?

  Lusterloc™ is our latest break-through innovation that allows the fabric lining the inside of your jewelry cases to absorb the hostile gases known to cause tarnishing. Under typical storage conditions, Lusterloc™ may prevent tarnishing for up to 35 years. Read more

Jewelry Box FAQ

• What material covers the jewelry boxes?

  Mostly genuine leather.

• What is the warranty?

  All jewelry cases have a one-year manufacturer's warranty, effective from the date of purchase.

• If I lose my jewelry box key, can I get another one?

  Yes. For assistance please contact Customer Service toll free at 866.289.9653, Monday through Friday 7:30AM PST- 4:30PM PST.

Watch Winder FAQ

• What material covers the watch rotators?

  Eco-friendly pleather.

• What is the warranty?

  Wolf Designs’ watch winders are covered by a two-year manufacturer’s warranty, effective from the date of purchase. The warranty is provided for watch winders purchased on www.wolfdesigns.com and from Wolf Designs Authorized Retailers. Please ensure to keep your receipt/invoice as it will be required for your warranty claim. Wolf Designs warranty coverage does not cover any damage incurred due to mishandling, misuse or tampering of the products.

• I wear my watch every day. Why do I need a rotator?

  Most mainsprings require 80% to 90% tension to be fully wound. Normal activity only winds the mainspring 50%-60%. The Wolf Designs rotator is designed to wind the mainspring up to 90%. This keeps your watch accurate throughout the day.

• How long will batteries last?

  Between 4-6 months.

• What is the flashing red light?

  If you receive a flashing red light, this could be indicative of either batteries which are in need of replacement or a possible malfunction.

• Will the batteries drain if the rotator is plugged in?

  No, the batteries are not in use when plugged into an outlet.

• How many hours does my rechargeable rotator need to be fully charged?

  20 hours.

• I am concerned that the rotator will magnetize my watch. Should I be concerned with a Wolf Designs rotator?

  No, the motor has a shield that eliminates any magnetization.

• Can I travel with my rotator?

  Yes, it is 110/220 volt.

• I am concerned that the rotator will be noisy. What makes a Wolf Designs rotator quiet?

  Nylon gears.

• Why is my watch falling out of the rotator?

  Note that a larger size cuff will hold your watch more securely in the rotator drum. For larger watches, use the X-large or XX-large cuffs to prevent the watch from falling out. Our new 2.7 module winders have a lock-in cuff to prevent this from happening.

• Why is there a 10-second start delay?

  The watch must be inserted before the drum starts to rotate.

• What is the rationale on the 12 hour start delay?

  The rationale for the 12 hour start delay is to provide the ability for a watch which as been recently worn and consequently has a tensioned mainspring, the opportunity to release the stored energy within the mainspring.

• What is the recommended setting, A (clockwise), B (counterclockwise), or C (Bi-directional)?

  Almost all automatic watches will receive energy on setting C (Bi-directional), unless otherwise has been specified by your watch manufacturer.

• I have a very heavy watch. Will the rotator turn the full amount of rotations?

  Yes, although the drum is spinning slower, the rotator has a "quartz eye" that counts the number of revolutions.

• What size cuffs are available?

  There is four cuff sizes available: small, standard, X-large and XX-large.

• How do I put my watch on the watch cuff?

  Select the correct size cuff for your watch. Note that a larger size cuff will hold your watch more securely in the rotator drum. To simplify placing your watch on the cuff, close the strap or bracelet of your watch, before you place your watch on the cuff. Compress the cuff, and slide your watch over the cuff. Place the cuff inside the watch drum with the watch facing outward.

• What is the flashing green light?

  It lets you know the unit is in sleep mode. This allows the mainspring to unwind.

Module 1.5

• What is the start delay on the module 1.5?

  10 seconds

• What are the turns per day on the module 1.5?

  600

• What do settings A, B & C mean?

  These are the rotation options – A is clockwise, B is counter clockwise, and C is bi-directional

• What is the rotation program for the module 1.5?

  The module 1.5 rotates for 6 hours (150 turns per cycle, 4 cycles per day) and has an 18 hour “sleep phase”. Rotates in either clockwise counterclockwise or bi-directional.

• What do the different lights mean, green, red?

  When your rotator is in perfect working order, a green light will flash intermittently from the control dial plate. If the light changes to red, this is indicative of batteries which are in need of replacement, or malfunction.

• What are the power options for the module 1.5?

  The module 1.5 can run on AC power or D-cell batteries.

Module 1.7

• What is the start delay on the module 1.7?

  10 seconds

• What are the turns per day on the module 1.7?

  600

• What is the rotation program for the module 1.7?

  The module 1.7 rotates for 6 hours (150 turns per cycle, 4 cycles per day) and has an 18 hour “sleep phase.” The first and third cycles each rotates in clockwise direction. The second and fourth cycles each rotates in counterclockwise direction.

• How is the module 1.7 powered?

  The module 1.7 runs on a Ni-MH rechargeable battery.

• What do the different lights mean, green, orange, red?

  When your rotator is in perfect working order, a green light will flash intermittently from the control dial plate. When the battery is charging an orange light will flash intermittently. If the light changes to red, this is indicative of batteries which are in need of recharge, or malfunction.

• How long does a single battery charge last on for the module 1.7?

  Once at maximum battery efficiency, a single charge can operate up to 4 months.

Module 2.0

• What do settings A, B & C mean?

  These are the rotation options – A is clockwise, B is counter clockwise, and C is bi-directional

• What do settings Off, On & 12 mean?

  Off turns all rotations off, On starts rotations after a 10 second start delay, and 12 starts rotations after a 12 hour start delay.

• What are the turns per day on the module 2.0?

  600

• What is the rotation program for the module 2.0?

  The module 2.0 rotates for 6 hours (150 turns per cycle, 4 cycles per day) and has an 18 hour “sleep phase”. Rotates in either clockwise counterclockwise or bi-directional.

• What do the different lights mean, green, red?

  When your rotator is in perfect working order, a green light will flash intermittently from the control dial plate. If the light changes to red, this is indicative of batteries which are in need of replacement, or malfunction.

• What are the power options for the module 2.0?

  The following model numbers can run on AC power or D-cell batteries: 4503 (single rotator with cover) 4501 (single rotator with cover & storage) 4500 (double rotator with cover & storage) 4543 (triple rotator with cover & storage)
  
  The following model number run exclusively on AC power: 4577 (four piece rotator) 4578 (six piece rotator) 4579 (eight piece rotator)

Module 2.5

• What are the rotation options for the Module 2.5?

  The winder is preset at 900 TPD (Turns per Day)
  Directional settings: A= clockwise, B= counter-clockwise and C= bi-directional

• What is the start delay?

  The default start delay is 10 seconds.

• What are the power options?

  Option to run the unit on either 3.3V adapter (included) or D-Cell batteries. The units now include a built in sensor that allows the use of either alkaline or lithium batteries (Lithium batteries have twice the life of an alkaline battery).

• What does the LED light indicate?

  A green light indicates normal winder operation. A red light indicates either low battery power or that the drum is incorrectly turning.

• What is a rotation cycle?

  A full rotation cycle includes four sets of rotations executed within a six hour period with an 18 hour sleep phase.
  
  In the A (clockwise) or B (counter-clockwise) setting your winder will turn 225 rotations within approximately 32 minutes, it will then rest for approximately 58 minutes. This cycle will repeat three additional times. After the fourth set of rotations the winder will enter its 18 hour sleep phase.
  
  In the C (bi-directional) setting your winder will execute 450 turns (225 clockwise and 225 counter-clockwise) within approximately 64 minutes with an approximate 26 minute rest period between each cycle. This cycle will repeat three additional times. After the fourth set of rotations the winder will enter its 18 hour sleep phase.

• What is the sleep phase? How long does it last?

  The watch winder will go into a sleep phase after executing all rotation cycles. This allows your watch to release stored energy within the mainspring. The sleep phase duration is 18 hours.

Module 2.7

• What are the rotation options for the Module 2.7?

  Rotation setting options from 300-1200 rotations. Double the TPD (Turns per Day) if set on bi-directional. By turning the knob to the “ON” setting, the LCD screen will illuminate and rotation settings can be selected by pressing the “+” or “-“ buttons. By pressing the “+” or “-“ buttons you can select the rotations in increments of 50.
  Directional Settings: The knob to the left of the LCD screen provides options to select rotational direction- A= clockwise, B= counter-clockwise and C= bi-directional

• What is the start delay? Why would I use it?

  Delayed Program Start: Start delay options from 6 hours to 72 hours (Default is 24 hours). By turning the knob from “ON” to the delay icon you can select rotation start delay. With the “+” or “-“ buttons you may select in 6 hour increments from 6 hours to 72 hours.
  The rationale for the 12 hour start delay is to provide the ability for a watch which has been recently worn and consequently has a tensioned mainspring, the opportunity to release the stored energy within the mainspring.

• What are the power options?

  Option to run the unit on either 3.3V adapter (included) or D-Cell batteries. The units now include a built in sensor that allows the use of either alkaline or lithium batteries (Lithium batteries have twice the life of an alkaline battery). **Please note at the 4PC, 6PC and 8PC winders run solely on the 3.3V adapter, these units do not run on D-cell batteries.

• What do the red and green LED lights indicate?

  A green light indicates normal winder operation. A red light indicates either low battery power or that the drum is incorrectly turning.

• What is a rotation cycle?

  A full rotation cycle includes either four or five sets of rotations executed within a six hour period. The length of the cycle and sleep phases will vary depending on the TPD (Turns per Day) settings. For example a winder set on 600 turns per day turning Bi—directionally will execute four rotation cycles with an approximate 30 minute rest phase between each cycle.

• What is the sleep phase? How long does it last?

  The watch winder will go into a sleep phase after executing all rotation cycles. This allows your watch to release stored energy within the mainspring. The sleep phase duration is 18 hours.

Module 4.1

• What are the functions of each button?

  Button 1 – On/Off & Start Delay: To power on/off hold for 2 seconds. Choose start delay option – on (10 second delay), 24 hour, or 72 hour. Button 2 – Rotations: Choose number of turns per day – 300, 600 or 900. Please note CONT should be used for retail display purposes only. Button 3 – Direction: Choose clockwise, counter clockwise, or bi-directional. Button 4 - Start/Stop: Begin or end winder operation.

• What is the rotation program for the module 4.1?

  Mode 300: 300 turns per day - 75 turns per cycle, 4 cycles per day, 18 hour “sleep phase”. Mode 600: 600 turns per day - 150 turns per day, 4 cycles per day, 18 hour “sleep phase”. Mode 900: 900 turns in two days – 300 turns per cycle, 3 cycles per program, 42 hour “sleep phase”.

• How is the 4.1 powered?

  The module 4.1 is powered by a 110/220 volt adapter. You may also use our bridal cables to power up to 12 winders with a single adapter.

• How do I assemble a multiple module 4.1 rotator system?

  You will need a sufficient number of module 4.1 rotators and several connectors